Refund policy
Return & Refund Policy
Because every Neon Nursery item is made to order just for you, we are unable to accept general returns or exchanges.
Damaged or Incorrect Items If something arrives damaged, defective, or isn't what you ordered, we've got you. Contact us at [hello@neonnursery.com] within 30 days of receiving your order and include:
- Your order number
- Photos of the item showing the issue
- A brief description of the problem
We'll review your claim and make it right — whether that's a replacement or a full refund.
Sizing We want your little one's gear to fit perfectly. Please check the sizing chart on each product page before ordering. Since items are made to order, we're unable to offer exchanges for sizing issues, but we're always happy to help you find the right size before you buy.
Product Notes You may notice a faint scent when you first open your package — this is completely normal with freshly printed garments and will disappear after the first wash. Occasionally, you may also see a slight residue on the fabric — this is not a defect and will wash right out.
Questions? If anything about your order doesn't feel right, reach out to us at [hello@neonnursery.com]. We're a small shop and we genuinely care about every order that goes out.